E-Mail: nhsiao@nccu.edu.tw, naiyi.hsiao@gmail.com
Phone: +886 (02) 2939 3091 ext. 51147
Cellphone: +886 (0935) 382071
Address: No.64, Sec.2, Zhi-Nan Rd., Wen-Shan District, Taipei, 11605,  Taiwan (ROC)

2000
PhD, Public Administration and Policy
Concentration on Decision and Policy Sciences
State University of New York at Albany (SUNY at Albany), USA
Dissertation: Exploration of Outcome Feedback for Dynamic Decision Making

1991
MBA/MIS, Information Management
National Sun Yat-Sen University, Taiwan
Thesis: Integration of System Dynamics and Rule-based Reasoning Mechanism

1989
BS, Applied Mathematics
National Chao-Tung University, Taiwan

2/2012 -
Director, Taiwan E-Governance Research Center, National Chengchi University, Taipei, TAIWAN

2/2011 -
Associate Professor, Department of Public Administration, National Chengchi University, Taipei, TAIWAN

5/2009 -
Visiting Scholar, Case Study and Teaching Program

5/2009
John F. Kennedy School of Government, Harvard University, Boston, USA

2/2008 - 12/2011
Deputy Director, Taiwan E-Governance Research Center, National Chengchi University, Taipei, TAIWAN

8/2005 - 7/2007
Executive Editor, Journal of Public Administration, National Chengchi University, Taipei, TAIWAN

8/2004 - 1/2011
Assistant Professor, Department of Public Administration, National Chengchi University, Taipei, TAIWAN

8/2000 - 7/2004
Assistant Professor, Department of Public Policy and Management, Shih Hsin University, Taipei, TAIWAN

Graduate level:
1. Systems Thinking and Policy Simulation
2. E-Governance and Government Information Technology Management
3. Public Organization Theory and Behavior
4. Environments for Public Governance
5. Multivariate Statistical Analysis
6. Research Methods (Quantitative and Qualitative)

Undergraduate level:

1. Systems Thinking and Decision Analysis
2. Decision Analysis with Computer Application
3. E-Governance and Government Information Technology Management
4. Public Administration
5. Government and Business
6. Cross-Sector Governance
7. Public Opinion Survey and Policy Analysis
8. Research Methods (Quantitative and Qualitative)

Professional training for public officials:
1. Systems Thinking and Decision Analysis
2. E-Governance and Government Information Technology Management
3. Government Performance Management
4. Program Management

1. E-Governance
2. Government Information Technology Management
3. Systems Thinking and System Dynamics
4. Public Policy Simulation

2000
PhD, Public Administration and Policy
Concentration on Decision and Policy Sciences
State University of New York at Albany (SUNY at Albany), USA
Dissertation: Exploration of Outcome Feedback for Dynamic Decision Making

1.     *Hsiao Nai-yi, Don-yun Chen and Chia-ying Lu (2013). “Opinion Survey for Public Officials: Design and Implementation,” Public Management and Policy Review, in press.
2.     *Pin-yu Chu, Naiyi Hsiao and Li-jung Yang (2013). “An Evaluation Framework for G2B Programs in E-governance,” Journal of Public Administration and Policy, 56: 1-41.
3.     Chen, Don-yun, Tong-yi Huang, Naiyi Hsiao, Yu-chin Chien. (2012) “The Effects of E-Government on Political Trust and Efficacy: A Case Study of Taiwan’ in Trust and Governance Institutions: Asian Experiences, Sun, W.T.W, C.G. Wescott & L.R.Jones eds., pp.109-123, Information Age Publishing.
4.     *Hsiao, Naiyi and Pin-Yu Chu (2011). Overall Evaluation for E-governance Programs- Framework, Implementation, and Impact Assessment. Granted by Research Development and Evaluation Commission, TAIWAN.
5.     Hsiao, Naiyi, Pin-Yu Chu, and Chung-Pin Lee (2011). “E-governance Impact on Businesses – Model Development and Case Study,” edited by Pin-Yu Chu and Yu-Che Chen, Cross-Boundary Collaboration and Electronic Governance: Innovations and Advancing Tools, NY: CRC Press.
6.     Huang, Tongyi, Naiyi Hsiao, and Chung-Pin Lee (2011). “Using Internet Survey to Evaluate the Effects of E-Government: The Case of Taiwan’s Tax Return Filing System,” edited by Pin-Yu Chu and Yu-Che Chen, Cross-Boundary Collaboration and Electronic Governance: Innovations and Advancing Tools, NY: CRC Press.
7.     *Hsiao, Naiyi and Chung-Pin Lee (2010). Constructing and Evaluating E-Governance Impact on Nonprofit Organizations (G2N). Granted by Research Development and Evaluation Commission, TAIWAN.
8.     Chao-Yin Lin, Don-yun Chen, I-Chun Liu and Naiyi Hsiao (2010). “Political Feasibility Analysis of the New Financing Scheme for the National Health Insurance Reform in Taiwan: An Application of Stakeholder Analysis,” Asian Social Work and Policy Review, 4(3): 163-183.
9.     Shiang, Jing, Naiyi Hsiao and Jin Lo (2010) “E-government in Taiwan,” edited by Evan Berman, M. Jae Moon and Heungsuk Choi, Public Administration in East Asia, NY: CRC Press, pp. 627-648.
10.   *Hsiao, Naiyi and Jin Lo (2010).  “Value Chain Analysis for E-government,” Journal of Public Administration, 36: 1-37.
11.   *Hsiao, Naiyi (2009). Information Technology Governance for the Public Sector. Granted by National Science Council, TAIWAN.
12.   *Hsiao, Naiyi and Pin-Yu Chu (2009). Constructing and Evaluating E-Governance Impact on Private Businesses (G2B). Granted by Research Development and Evaluation Commission, TAIWAN.
13.   Huang,  Tong-yi,  Naiyi  Hsiao,  Don-yun  Chen,  and  Chia-ying  Lu  (2009).“Laying Groundwork for Evidence-based Public Management: Methodological Issues in Surveying Civil Servants in a Newly Democratized Country.” Paper Prepared   for   the   Annual   Meeting   of   the   American   Society   of   Public Administration- Governance in the Midst of Diversity, Miami, FL, USA, March 20-24, 2008.
14.   Chen, Don-yun, Tong-yi Huang, Naiyi Hsiao, Tze-Luen Lin and Chung-pin Lee. (2009) “Experimental E-Deliberation in Taiwan: A Comparison of Online and Face-to-face Citizens’ Conferences in Beitou, Taipei” Strategies for Local E-Government Adoption and Implementation: Comparative Studies, Christopher G. Reddick, ed., IGI Global.
15.   *Chiang Li-Chun and Hsiao, Naiyi (2008). Government IT Workforce and Budgeting Management. Granted by Research Development and Evaluation Commission, TAIWAN.
16.   Hsiao, Naiyi (2008). “Budget Management for Government IT Functions - Retrospect and Prospect,” Asia Academy of Management Sixth Conference, Taipei, Taiwan, December 14-16, 2008.
17.   Shiang, Jing, Naiyi Hsiao and Jin Lo (2007). “Democratization of Government Websites: Indicators and Comparing Perceptions of Citizens and Public Officials in Taiwan,” The 7th European Conference on e-Government held at Haagse Hogeschool, Den Haag, The Netherlands, 21-22 June 2007.
18.   Chen, Don-yun, Tong-yi Huang, and Naiyi Hsiao (2006). “Reinventing Government through On-line Citizen Involvement in the Developing World: A Case Study of Taipei City Mayor’s E-mail Box in Taiwan,” Public Administration and Development, 26(5): 409-423.
19.   Chen, Don-yun, I-Chun, Liu, Chao-yin, Lin and Naiyi Hsiao (2006).  " Stakeholder Participation in the Formation of Policy Solutions: An Exploratory Assessment of Political Feasibility in the Second Generation National Health Insurance Reform in Taiwan, 2000-2003,"  Paper accepted for the Comparative Health Policy session in the International Political Science Association (IPSA), Fukuoka, Japan.
20.   Chu, Pin-Yu, Naiyi Hsiao, Fung-Wu Lee, and Chun-Wei Chen (2004). “Exploring Success Factors for Government Electronic Tendering System: Behavioral Perspectives from End Users,” Government Information Quarterly, 21(2): 219-234.
21.   Chen, Don-yun, Tong-yi Huang, and Naiyi Hsiao (2003). "The Management of Citizen Participation in Taiwan: A Case Study of Taipei City Government's Citizen Complaints System," International Journal of Public Administration, 26(5): 525-547.
22.   Hsiao, Naiyi, Tong-yi Huang, and Don-yun Chen (2002).  "Implementing Electronic Government in Taiwan: A Case Study on Taipei City Mayor's Email-box."  Paper presented in International Conference of Electronic Government, Seoul, Korea, by Electronic Government Research Institute (EGRI), University of Seoul / Seoul Metropolitan Government.

1.     Hsiao, Naiyi (2012-2014). E-governance towards Cross-sector Collaboration – Case Studies and Capacity Building. Granted by National Science Council, TAIWAN.
2.     Liao, Zou-Peng, Naiyi Hsiao, Don-yun Chen and Hsin-chungLiao (2013). Big Data Analysis for Good Governance – Application of Web-based Opinion Mining for Public Decision-making. Granted by Research Development and Evaluation Commission, TAIWAN.

1.     Hsiao, Naiyi and Chun-min Chen (2013). “Foresight Study on Digital Convergence and E-Governance,” Revised for Journal of E-Government Studies and Best Practices.
2.     Hsiao, Naiyi, Chung-Pin Lee and I-Hung Liu (2013). “E-governance for the Civil Society: Capacity Building for Nonprofit Organizations,“ Revised for Government Information Quarterly. USA.