Frequently Asked Questions
Initial Admission
(Kopie 2)
How can I register?
When booking, I am always redirected to a 12-month contract. Why is that?
Do I have to book the ‘initial registration’ ticket if I do not wish to take part in the introductory training?
It says online that the ‘initial registration’ service fee is only valid for 12 months.
How often is the ‘initial registration’ ticket due?
Tickets & booking
(Kopie 4)
Where can I book my ticket?
How do I receive my ticket?
Do I have to bring my ticket with me every time?
Do I have to print my ticket, or is a screenshot enough?
Are there discounts?
Do I have to show proof of my status every time?
Does my ticket renew automatically?
Can I pause my training?
What payment options are available?
I can’t book a ticket online. Why is that?
General information
(Kopie 6)
What are your opening hours?
What rules need to be followed?
Can I train if I’m under 18?
Do you offer childcare? Can I bring my child?
Do you offer supervised training (personal training)?
I’m looking for a training partner. Is there a forum?
How do I find out about temporary closures, changes to opening hours, etc.?
What is “cleaning week” and will my ticket be extended?
Equipment
(Kopie 8)
Which cardio machines are available?
Which strength machines are available?
Are there showers?
Is there a sauna?
Are there lockers?
Is there a water dispenser?
Are snacks, shakes, or drinks available?
Trial Training Session
(Kopie 10)
How do I register for trial training?
How does trial training work?
Will I be supervised by a trainer during trial training?
What should I bring to trial training?
Introductory Training
(Kopie 12)
How do I book an introductory training session?
Is introductory training mandatory?
What happens during introductory training?
What should I bring?
What if I need to cancel my introductory session?
Coaching
(Kopie 14)
How do I book a coaching session?
How do I book an appointment?
How does coaching work?
Can I choose my trainer?
What should I bring?
What if I need to cancel my coaching session?
Body measurement
(Kopie 16)
[Translate to English:] Wie läuft die Körpermessung ab?
Who cannot book a body analysis?
What should I consider before and after the measurement?
What is measured during the body analysis?
How do I book an appointment for a body analysis?
How do I book a body analysis?
I need to cancel my appointment.
Climbing
(Kopie 18)
I’m looking for a climbing partner. Is there a forum?
Can I rent climbing equipment?
When can I come for free climbing?
What are the conditions for free climbing?
How can I register for a climbing course?
Classes & Workshops
(Kopie 20)
Which courses and workshops are currently offered?
How can I register for a course or workshop?
Are courses and workshops included in my ticket?
Team
(Kopie 22)
I would like to get to know your team.
I would like to become part of the team.