Our services have clear targets and associated monitoring. There is a balance between new and already established services. The teams work in a self-directed manner whenever this is sensible and feasible. We are sustainably improving the external and internal perception of our services. Our cooperations with other institutions at the university are well-coordinated. Interfaces between our services and those of other institutions at the university are being appraised in a collegial process and are developed further cooperatively. We strive to communicate how different work scenarios and services at the University Library contribute to the university at an administrative level. We closely communicate with the Rectorate to secure sustainable financial allocations for information resources.