Service Points

Help Desk

We as Support for International Students welcome you on Thursdays between 16:00 and 17:30 during our open office hours. Our Help Desk is located at Wilhelmstraße 19 on the ground floor in room 0.17. Our open office hours are offered after the opening hours of the Info-Point for students. We are happy to answer general questions about Tübingen and the university.

  • Do you need assistance in finding a place to live?
  • Are you interested in offers designed for international students?
  • You don't know exactly which office to contact with your request or you can't find an office or building?
  • You can only find information in German and are not quite sure if you understand the information correctly?
  • You would like to continue your hobbies, but you don't know how to find a suitable group or club?

Then you have come to the right place.  

In addition, we also offer you the possibility to come by personally after booking an appointment or to book an online appointment (Zoom) and talk to us about your concerns.

If you can't find a suitable appointment or you prefer to discuss your concerns by e-mail, please don't hesitate to send us an e-mail international-helpdeskspam prevention@zv.uni-tuebingen.de .

Info-Point Wilhelmstraße 19

Various student services are located in the Wilhelmstr. 19. On the ground floor in room 0.17 you will find an Info-Point for students.

At the Info-Point, you can get initial information and guidance, for example, if you have questions about the student services in the building or are looking for contact points and persons for specific questions, topics and responsibilities. Various study information, forms or (lost) student IDs are also handed out at this Info-Point. Problems with ALMA can sometimes also be clarified here.

The Info-Point is staffed by employees of the Student Counseling Service and the Student Administration. The current opening hours can be found here.

Genius Bar (data center)

The Center for Data Processing provides student support at Wächterstraße 76 on the 2nd floor.

Services include assistance with setting up Eduroam and VPN, as well as support with installing programs and operating systems. Please book an appointment in advance.

Support hours and contact options can be found here.

Service Office Central Examinations Office

The service office of the Central Examination Office is located on the 1st floor at Wilhelmstraße 19 in room 1.13.

Here you can hand in applications, forms and final papers or pick up certificates and attestations, if they have been deposited there for you.

The current opening hours and an overview of the office hours of the employees by subject can be found here .

InfoPoints Studierendenwerk AdöR

If you have any questions about the Studierendenwerk facilities, cashless payment in the refectories and cafeterias, or if you would like to arrange a refund of the chip card credit on your student ID, you can contact the InfoPoint Shedhalle (Schlachthausstraße 13) or the InfoPoint Morgenstelle (Auf der Morgenstelle 26).

Information on the current opening hours and contact options can be found here.